COMMUNICATION AS A TOOL FOR EFFECTIVE MANAGEMENT IN THE BANKING INDUSTRY(A CASE STUDY OF UNION BANK OF NIGERIA PLC)

This work is aimed at critically examining communication as a tool for effective management in the Banking Industry. Union Bank of Nigeria Plc Eastern Area Office was used as a case study. Literature related to the subject were reviewed. Primary and secondary data were collected through the use of questionnaire, interview and from texts, journals and the company’s records. From the data collected and analysed, it was found among others that: 1. Face to face communication is not common between the top management and the subordinates. 2. For communication to be effective in an organization that the following factors must be observed or maintained. a. Management must maintain good employee management relationship b. A common language should be used for betters understanding of communication intents. c. Subordinates views should be sought before making decision. We therefore recommend that to be facilate instruction, the employee responsible for execution should be involved in the formulation of the problem to be solved. Management should therefore, encourage upward communication to obtain information and contribution from subordinates. Management should try to maintain good relationship with the workers in order to have effective communication in an organization.