TRANSPORTATION MANAGEMENT AND CUSTOMERS SATISFACTION(A CASE STUDY OF ENUGU NORTH MASS TRANSIT)

This project study exposes the reader to what transportation management is all about. The various tools involves in management of transport business. Customers are very vital for the survival of transport business. This work exposes the readers to what keeps customers satisfied in any transport business. Various method where employed in collecting data for the study which involves personal interview and questionnaire. Different type of management tools were examined commuters were interviewed with the data collected, presentation and analyzing were done and finally summary were given and conclusion was draw.