THE ROLE OF LEADERSHIP STYLE ON CONFLICT MEDIATION IN MODERN DAY ORGANIZATION (A CASES STUDY OF SHELL PETROLEUM DEVELOPMENT CORPORATION (SPDC) WARRI)

The research work is on "The Role of leadership style on conflict mediation in modern day organization" the focus is on how leadership style is used to mediate in conflict situation. Questions raised include what are the various types of conflict in modern day organization? Do leadership styles play any role on conflict mediation in an organization? What are the various types of leadership style used in an organization? Where are the available conflict management techniques for organization use? What are the role and effect of conflict on organization? A well structured questionnaire was developed to elicit information. A total of 120 respondents were chosen for the research from Shell Development Corporation, Warri, Delta State. Data collected were analyzed using simple percentage. Some of the findings are; employees are satisfied with their job. The organization is not free from conflict. This was shown in their response to the questions asked. It was also revealed that conflict are effectively managed in the organization and that organization does not invite neutral outsiders to mediate when there is a conflict in the organization. It concluded that there is no one best way to deal with conflict in an organization. Based on this, it was recommended that management should put in place mechanism that will help to promote industrial harmony. Employees should be aware of the conflict mediation procedures adopted in the organization. Employee should be treated fairly. Employee should be allowed to express their feelings without fear of losing their job. Provision should be made for employees to contribute in decisions that affect them in the organization.