INCREASING ORGANISATIONAL EFFICIENCY THROUGH CONFLICT RESOLUTION(A CASE STUDY OF UBA PLC ENUGU)

Conflict is an everyday occurrence in human life this study weak fried to look at an organizational conflict from a broader sense and perspective owing to the fact that organizations are made up of human beings therefore this creates way for conflicts, which is classified according to the followings, intra-individual conflict or internal conflicts within individuals, interpersonal conflicts. This has been given reasonable and dasonate attention in the subsequent chapters of this research work. However, there are several causes of organizational conflicts. They include existence of incompatible goals, problems of status in congruities in perception and incompatible resource allocation some group of researchers believed that these structural causes are summed up and enshrined in hierarchical conflict that tends to exist between various levels of the organization.