The West African Examinations Council (WAEC) is a key examination body responsible for conducting and certifying secondary school students in West African countries. Every year, WAEC releases results for millions of candidates; however, some candidates find that their results are either withheld or held, leading to concerns and uncertainties.
To address this issue, WAEC has established a Complaint Portal where affected candidates can lodge complaints and seek clarification. This article provides a comprehensive guide on the WAEC Complaint Portal, its purpose, and how candidates can use it effectively.
##Understanding "Withheld" and "Held" WAEC Results
Before using the WAEC Complaint Portal, it is important to understand the difference between withheld and held results:
Online submission of complaints related to withheld/held results.
Tracking of complaint status.
Quick response and resolution process.
Secure platform for submitting personal and examination details.
##How to Use the WAEC Complaint Portal for Withheld/Held Results
Step 1: Visit the WAEC Official Website
To access the complaint portal, go to
WAEC Result Complaint Portal
The following steps might have changed or still the same. However, the process remain the same. Just supply the required details.
Step 2: Enter your WAEC candidate exam number
Step 3: Select the Complaint Category
Choose the type of issue (Withheld/Held Results). Fill in the required fields with accurate information.
Step 4: Provide Your Details
Examination Year: (e.g., 2024, 2023)
Examination Number: (10-digit WAEC candidate number)
Examination Type: (e.g., WASSCE for School Candidates, Private Candidates)
Centre Number: (as indicated on the WAEC slip)
Full Name: (as registered in WAEC records)
Description of the Issue: (explain the situation clearly)
Step 5: Upload Supporting Documents (If Required)
Candidates may need to upload documents such as:
A scanned copy of their WAEC result slip.
Examination registration details.
Step 6: Submit the Complaint
Review all information carefully.
Click the Submit button.
Step 7: Track Complaint Status
Log in to the WAEC Complaint Portal and enter your reference number to check the status of your complaint. WAEC typically responds within a few weeks, depending on the nature of the complaint.
##What Happens After Submitting a Complaint?
Once a complaint is submitted, WAEC investigates the issue:
For Withheld Results: WAEC’s Nigeria Examinations Committee (NEC) reviews cases of malpractice. If cleared, the result is released. If malpractice is confirmed, the result remains canceled.
For Held Results: WAEC checks for technical errors, missing scripts, or registration issues. Once resolved, results are released.
##Alternative Ways to Contact WAEC
If you experience difficulties with the portal, you can contact WAEC through:
Email: waecnigeria@waec.org.ng
Telephone: WAEC customer care numbers (available on the official website)
Social Media: WAEC official Facebook and Twitter handles
Physical Visit: Nearest WAEC office in your country
##Conclusion
The WAEC Complaint Portal is a valuable tool for candidates whose results have been withheld or held. By following the outlined steps, affected candidates can formally submit complaints and track resolutions efficiently. If your result is withheld due to malpractice, be prepared for a thorough review by WAEC. If it is held due to technical issues, prompt action through the complaint portal can help resolve it.